If you see a black screen during the ID document verification process and nothing continues to load, this is usually caused by an active pop-up blocker in your browser.
Here’s what you can do:
1. Disable the pop-up blocker
Open your browser settings and disable the pop-up blocker for our website. In many cases, the pop-up blocker prevents the verification page from loading properly.
2. Restart the verification
Reload the page and start the verification process again. In most cases, it will then work as expected.
If you continue to experience issues, our support team will be happy to help.
