Payments can fail for various reasons. If a payment is not successful, please contact our support team.
Possible reasons for failed payments can be:
- The connection to the payment service provider could not be established
- There is a name difference between the owner of the payment account and the player account
- There are insufficient funds in the payment account to complete the payment
- A limit has been reached (LUGAS limit or local deposit limit)
- You are trying to deposit from a third-party payment account
